Privacy policy

Last updated: 29 August 2026

Pestana Watches respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

This Privacy Policy explains what information we collect, why we collect it and how it may be used when you visit or purchase from our website.

1. INFORMATION WE COLLECT

Depending on how you use our website, we may collect information such as:

your name and surname;
email address;
telephone number;
billing and delivery address;
order and transaction information;
information you provide when contacting us; and
certain technical information, such as your IP address, browser and device information.

We may also collect information about how you interact with our website, including pages visited and products viewed.

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

process and fulfil your orders;
arrange delivery;
process payments;
communicate with you about your order;
provide customer support;
respond to enquiries;
improve our website and services;
prevent fraud and protect the security of our website; and
comply with legal and regulatory obligations.

Where you choose to subscribe to our marketing communications, we may also use your information to send you promotional emails and updates. You can unsubscribe from marketing communications at any time.

3. PAYMENT INFORMATION

Payments are processed through third-party payment providers.

Pestana Watches does not intentionally store your complete credit or debit card details. Payment information is handled by the relevant payment provider in accordance with its security and privacy policies.

4. SHOPIFY & THIRD-PARTY SERVICE PROVIDERS

Our online store is hosted and powered by Shopify, which provides the e-commerce platform used to operate our website and process online transactions.

We may also use trusted third-party service providers for purposes such as payment processing, website services, analytics, customer support and delivery.

These providers may process personal information only as reasonably necessary to provide their services to us or as otherwise permitted by law.

Your information may therefore be processed or stored outside South Africa where necessary to provide these services.

5. SHARING YOUR INFORMATION

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

payment providers to process transactions;
courier and delivery providers to deliver your order;
Shopify and other technology providers that help operate our website;
service providers that assist us with our business; or
government authorities or other parties where required by law.

We may also disclose information where necessary to protect our legal rights, prevent fraud or address unlawful activity.

6. COOKIES

Our website may use cookies and similar technologies to:

keep your shopping cart functioning;
remember preferences;
understand how visitors use our website;
improve website performance; and
support certain marketing or analytics functions.

You can manage or disable cookies through your browser settings, although doing so may affect certain website functions.

7. PROTECTING YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no online system or method of transmission can be guaranteed to be completely secure.

8. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, resolving disputes and complying with legal obligations.

9. YOUR RIGHTS

Subject to applicable law, you may have the right to:

request access to personal information we hold about you;
request correction of inaccurate information;
request deletion of personal information where legally permitted;
object to certain forms of processing;
withdraw consent where processing is based on consent; and
unsubscribe from marketing communications.

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing certain requests.

10. CHILDREN'S INFORMATION

Our website is not intended to knowingly collect personal information from children who are not legally able to provide such information without the required consent of a parent or guardian.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can review the matter.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

Once you leave the Pestana Watches website, the privacy practices of the third party will apply. We recommend reviewing the privacy policy of any third-party website you visit.

12. COMPLAINTS

If you have a concern or complaint about how we handle your personal information, please contact us first so that we can investigate and respond appropriately.

You may also have the right to lodge a complaint with the relevant South African data protection authority where applicable.