Refund policy

Last updated: 29 August 2026

At Pestana Watches, we want you to be happy with your purchase. If you need to return an item, please review the policy below.

1. RETURNS

Returns may be accepted in accordance with this policy and applicable South African consumer protection laws.

Where a return is permitted, the watch must be returned in its original condition, including the original packaging, accessories and any documentation supplied with the product.

Products that have been worn, damaged, altered or misused may not qualify for a return, except where your return is required by applicable law.

2. CHANGE OF MIND

If you have simply changed your mind about a purchase, please contact us as soon as possible.

Any change-of-mind return will be considered in accordance with our return requirements and applicable South African consumer protection laws. The item must generally be unused and in its original condition and packaging.

3. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective or you receive the wrong product, please contact us as soon as reasonably possible.

Please provide your order number and, where possible, photographs of the product and packaging so that we can assess the issue and arrange an appropriate solution.

Where the issue is covered by applicable consumer protection law, we will provide the remedy required by law.

4. REFUNDS

Where a refund is approved, the refund will generally be made using the original payment method, where reasonably possible.

The time taken for the refund to appear in your account may depend on your payment provider or bank.

If an order is cancelled by Pestana Watches because an item is unavailable or due to a genuine pricing or technical error, any amount already paid for the affected order will be refunded in accordance with applicable law.

5. RETURN SHIPPING

Where a return is required because an incorrect, defective or damaged product was supplied, Pestana Watches will handle return delivery costs in accordance with applicable law and the circumstances of the return.

For other returns, the customer may be responsible for the cost of returning the item.

We will confirm the applicable return arrangements with you before the item is sent back.

6. WARRANTY

All Pestana Watches watches include a 1-year warranty covering manufacturing defects, subject to the terms of our Warranty Policy.

The warranty does not cover damage caused by misuse, accidents, improper handling, unauthorised repairs or modifications, normal wear and tear, or water exposure where the relevant watch is not specified as water-resistant.

Warranty claims are handled separately from ordinary change-of-mind returns.

7. HOW TO REQUEST A RETURN

To request a return, please contact us at:

Email: info@pestanawatches.co.za

Please include:

Your name
Order number
Reason for the return
Photographs where relevant

Please do not send an item back before receiving return instructions from Pestana Watches.

8. IMPORTANT

Nothing in this Returns & Refunds Policy is intended to remove, restrict or limit any rights or remedies you may have under applicable South African consumer protection legislation.

Each return or refund will be assessed according to the circumstances of the purchase and the rights applicable to that transaction.